CRG Solutions - Enhancing Data Management with DataNeoShore and TimeXtender

Enhancing Data Management with DataNeoShore and TimeXtender

Who is CRG Solutions

CRG Solutions, a technology services company solving business problems through technology with human-centered approach. The company is headquartered in North Carolina, USA, with its Latin American headquarters in Costa Rica, which provides it with a presence throughout the Americas. CRG Solutions faced significant challenges in managing its rapidly expanding data landscape. As the company grew, the diversity of its client base led to a complex array of data systems and inefficient processes that hindered operational efficiency. To overcome these hurdles, CRG partnered with DataNeoShore, leveraging their hybrid onshore and nearshore expertise, and implemented TimeXtender’s robust data automation and standardization tools. This strategic collaboration transformed CRG’s data management capabilities, driving enhanced efficiency, improved data security, and new revenue opportunities.

"By implementing TimeXtender, we were able to reduce the time needed for custom reporting from hours or even days to mere minutes. This shift has allowed us to dedicate more resources to our clients, rather than spending time managing the data...” Luis Méndez – COO at CRG Solutions

Business Challenges

CRG faced significant challenges in managing its data due to the rapid growth of the company and the diversity of its client base. As they expanded, the sheer volume of data became overwhelming, and the existing processes were no longer sustainable. Key challenges included:

• Diversity of Data Systems: Each CRG client used different ticketing and call systems, leading to varied and non-standardized data collection across the board.
• Management of Custom Reports: CRG managed between 10 to 15 custom Power BI reports, each with multiple tabs. This task was labor-intensive and prone to errors, consuming a lot of time and resources.
• Inefficiency in Data Pipelines: The collection of data in various formats and the need for frequent updates to avoid delays complicated the efficiency of data flows, further straining CRG’s resources.

Approach

CRG turned to DataNeoShore (DNS) for their expertise in data management and ability to deliver efficient and tailored solutions. DataNeoShore’s hybrid approach, combining onshore teams in the U.S. and nearshore teams in South America, provided a strategic advantage for resolving CRG's data challenges quickly and effectively.

Key Solutions Implemented:

• TimeXtender Deployment: CRG selected TimeXtender for its robust capabilities in automating and standardizing data processes. TimeXtender was deployed 100% in the cloud, automating the extraction, transformation, and loading (ETL) of data from various sources, such as text files and SharePoint. This significantly reduced manual effort and minimized error risks.
• Standardized Data Architecture: TimeXtender established a common micro-architecture for data entering the system, applying standardized rules across all data tables to ensure consistency and reliability.
• PowerBI Integration: Data was structured into a common data warehouse, allowing CRG to consolidate multiple Power BI reports into a single, secure report for all clients. Power BI’s row-level security feature ensured controlled and secure data access, allowing each client to view only relevant information.
• Hybrid Team Collaboration: Combining onshore expertise with nearshore development facilitated efficient communication and minimized miscommunication, speeding up development cycles and enabling quick problem-solving.

"I didn’t realize the benefit of having common working hours on the speed of implementation and understanding until working with DataNeoShore. And when data is concerned this understanding is critical to creating analytic solution value."  Luis Méndez – COO at CRG Solutions

The Solution

Implementing TimeXtender and leveraging DataNeoShore’s hybrid approach yielded significant long-term benefits for CRG:

• Enhanced Efficiency: The time required for generating custom reports and analyzing data was reduced from hours or days to minutes. This enabled CRG to allocate more resources towards client engagement and strategic initiatives.
• Streamlined Data Processes: The creation of a common data model served all customers efficiently, improving the delivery of reports and analysis. This standardized approach enabled earlier and more effective business conversations based on reliable data.
• New Revenue Opportunities: TimeXtender enabled CRG to upsell data collection and reporting services to clients. The ability to quickly showcase client performance became a lead generation tool, fostering additional service offerings among existing clients.
• Improved Data Security: PowerBI’s row-level security allowed CRG to control data access, ensuring that clients viewed only relevant information. This significantly enhanced data security and control.
• Operational Efficiency: The cloud-based solution streamlined CRG’s operational tasks, facilitating efficient data management and access.

Overall, the implementation of TimeXtender and DataNeoShore’s hybrid approach not only resolved CRG’s data management challenges but also drove business growth and operational efficiency, positioning CRG for sustained success in the future.

Without the expertise of DataNeoShore and the capabilities of TimeXtender, CRG’s data management would have remained a daunting and time-consuming task. The collaboration allowed CRG to transform its data processes, enabling a focus on strategic client engagements and delivering exceptional value to its customers.

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