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TimeXtender August 20, 2024
Enhancing Data Management with DataNeoShore and TimeXtender
CRG Solutions, a technology services company solving business problems through technology with human-centered approach. The company is headquartered in North Carolina, USA, with its Latin American headquarters in Costa Rica, which provides it with a presence throughout the Americas. CRG Solutions faced significant challenges in managing its rapidly expanding data landscape. As the company grew, the diversity of its client base led to a complex array of data systems and inefficient processes that hindered operational efficiency. To overcome these hurdles, CRG partnered with DataNeoShore, leveraging their hybrid onshore and nearshore expertise, and implemented TimeXtender’s robust data automation and standardization tools. This strategic collaboration transformed CRG’s data management capabilities, driving enhanced efficiency, improved data security, and new revenue opportunities.
"“By implementing TimeXtender, we were able to reduce the time needed for custom reporting from hours or even days to mere minutes. This shift has allowed us to dedicate more resources to our clients, rather than spending time managing the data...” Luis Méndez – COO at CRG Solutions
CRG faced significant challenges in managing its data due to the rapid growth of the company and the diversity of its client base. As they expanded, the sheer volume of data became overwhelming, and the existing processes were no longer sustainable. Key challenges included:
CRG turned to DataNeoShore (DNS) for their expertise in data management and ability to deliver efficient and tailored solutions. DataNeoShore’s hybrid approach, combining onshore teams in the U.S. and nearshore teams in South America, provided a strategic advantage for resolving CRG's data challenges quickly and effectively.
Key Solutions Implemented:
"I didn’t realize the benefit of having common working hours on the speed of implementation and understanding until working with DataNeoShore. And when data is concerned this understanding is critical to creating analytic solution value." Luis Méndez – COO at CRG Solutions
Implementing TimeXtender and leveraging DataNeoShore’s hybrid approach yielded significant long-term benefits for CRG:
Overall, the implementation of TimeXtender and DataNeoShore’s hybrid approach not only resolved CRG’s data management challenges but also drove business growth and operational efficiency, positioning CRG for sustained success in the future.
Without the expertise of DataNeoShore and the capabilities of TimeXtender, CRG’s data management would have remained a daunting and time-consuming task. The collaboration allowed CRG to transform its data processes, enabling a focus on strategic client engagements and delivering exceptional value to its customers.
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